We have a buy-and-try-return policy on all first orders. This simply means that you can buy our products and return them free of charge within 30 days of your purchase - and either exchange them to other products or get a full refund.
On all other orders you have 14 days to return your goods and get a full refund or exchange.
Keep in mind when returning goods:
- Use PostNord (in DK) to return the goods and DearDenier.com will pay shipping charges related to the return. We do not pay shipping charges concerning returns internationally. If in doubt about carrier choice please contact us before you send the items back. Call +45 41271313 or e-mail firstname.lastname@example.org
- The product has to be in the original packaging.
- A copy of the original receipt has to be attached.
Returns where above specifications have not been fulfilled will be sent back and related charges will be charged to your account.
How to return:
Send the product along with a copy of the original receipt to the address stated below. You will be reimbursed when the goods has been received and handled, although no more than 10 days after making your return.
Sløjfen 12, 3 tv.
Email address: email@example.com
If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 30 days of receiving the faulty product. Dear Denier.com handles all returns according to Danish law. Please note that if you chose to pay by invoice, you will still have to pay the invoice on time and in full. You will be reimbursed when we have processed your return.
Please send claims to:
Sløjfen 12, 3 tv.
Email address: webshop@Deardenier.com